JOHN IS CURRENTLY BASED IN THE SOUTH OF ENGLAND working AS A contractor specialising in DESIGN FACILITATion AND SERVICE DESIGn

An interview with "Why Service Design Thinking"

An interview with "Why Service Design Thinking"

A few weeks ago I was asked to speak on "Why Service Design Thinking", a podcast by designer Marina Terteryan and lend my thoughts on the motivation for creating customer journey mapping, and share a few interesting ideas for small, predominantly digital, companies to start to utilise and explore this staple design tool.

 

Dementia Dog - Service Design for Dementia Care

Dementia Dog - Service Design for Dementia Care

Highlighting complexity in Travel

Highlighting complexity in Travel